Who are disengaged employees?
For a company to achieve success and fulfill its goals, it should have an enthusiastic, commited and and engaged workforce, ready to follow through on the mission and goals of the company. Engaged employees are passionate, innovative and go above and beyond to accomplish the objectives of the organization.
On the other hand, disengaged employees are those who feel undervalued, unhappy and also tend to spread their unhappiness at work. They impact the productivity level of other employees and poison the atmosphere of the company thus, acting as “internal terrorists” in any organization.
There are several reason employeed could be disengaged; the most significant being lack of communication between the manager and the employee - communication in form of receiving feedback, appreciation or understanding the core values of a company. A shocking 75% of employees leave their job because of miscommunication with their boss. That’s a substantial number when you take into account the resources spent on training these employees.
What are the negative consequences of disengaged employees?
1. Discontent and attrition
Engagement levels help keep the employees interested in their job yielding better results. According to a survey conducted by Gallup, (http://news.gallup.com/businessjournal/190445/negative-impact-disengaged-employees-germany.aspx) 3/4th of employees are dissatisfied with the jobs they are employed. Disengaged employees don’t care about the work allocated to them which will ultimately lead you to get beaten by your competition.
Moreover, once dissatisfied employees start leaving and the news spreads, social media coverage and sources like Glassdoor makes it difficult to attract new talent. Today, the culture of a company attracts more employees especially among the millennials, than the actual position itself. If you don’t have the appropriate culture set for your company or invest in building one, it will be an uphill task to retain your employees.
2. Negative customer impact
An employee won’t necessarily say negative things about your company but if the positive advocacy is absent, it will reflect on their customer communication. Remember, a positive experience is typically only shared with your friends and family, but negative impressions are way more enthusiastically shared in social media.
3. Loss of money, productivity, and good employees
Disengaged employees are often unaware of their company’s goals, mission or vision. Only 40% of employees are aware of their company's goals. If you don’t understand the objective of your work, the definition of success for your results could be way off. This lack of understanding could also result weakening your workforce, flatlining your innovation, and engagement from other employees and ultimately your outcomes.
4. Affects brand value causing unhappy shareholders and investors
5. Disengaged Employees make costly mistakes or result in increase in safety incidents
These are definitely worth it for companies; after all, companies who have adopted engagement strategies earn more than twice the revenue with those engaged employees who stay and grow with the organization.