As we shift towards virtual workspace, employee engagement has become a challenging task for organizations to achieve. People are moving virtual, so they are adapting. With remote collaboration tools, the importance of employee engagement in an organization can be realized by both employees and managers.
Read on to know more about employee engagement and its importance to the organization. Also, we'll discuss how remote collaborative tools can help employees stay engaged.
SHRM.org describes employee engagement as the level of an employee’s commitment and connection to the organization. Other definitions also as follows:
- It is the willingness and ability to contribute to the company's success.
- It is the level of an employee's psychological investment in their organization.
- It involves enthusiasm and commitment towards their work and workplace.
The term has since emerged as a critical part of business success in today’s competitive marketplace. As we all know, employees are an integral part of the company. Though leaders are as influential, employees do the tasks, may it be minimal or heavy, that impact the organization’s sales and status. A company with a high retention rate means that employees are highly engaged. A company that fosters customer loyalty has increased employee engagement because its work culture and environment affect how employees work.
What does it mean to managers to keep their employees engaged?
To know why employee engagement is very crucial to managers, here are the difference between engaged and disengaged employees:
Engaged employees are productive. They go above and beyond their tasks and show passion for learning.
Disengaged employees are what you call the “retired on active duty.” They only do the tasks just for the sake of doing it. They are also unwilling to think outside the box and often focus on monetary worth.
Attitude towards tasks
Engaged employees tend to be solution-oriented. When they meet with problems, they seek to find solutions right away rather than complain. At the same time, disengaged employees exhibit a negative attitude towards challenges. When met with changes and challenges, they tend to complain and not solve the problem.
As a team player
As a team player, engaged employees are more team-oriented than disengaged employees. They are selfless and pass credit to the team. This type of employee takes responsibility if the team fails to do the task. That is why engaged employees have a higher chance of being promoted to a leadership position.
A disengaged employee is more of a “me” person rather than a team player. He or she tends to become egocentric and passes along the blame when the team fails to meet the expectations.
An attitude of an engaged employee is what drives managers to work harder. Thus, this matters more to them because they understood that they are the backbone of the organization. Employees’ performance does make an impact on the company.
We are engaging with employees virtually.
Working at home used to be a luxury opportunity to some before the pandemic hits globally. But now, it became a necessity for companies to survive and employees to keep their job. According to the new Pew Research Center survey, over 71% of workers are now doing their job at home. However, the transition has not been easy for some.
Keeping remote workers engaged has been a challenge for managers. As employees are trying to maintain a work-life balance, managers also adapt to managing their employees when they don’t see them as often as they used to. However, Rachel Jay of FlexJobs emphasizes keeping remote employees engaged. It is because it is a necessary part of leading a remote team or company.
The following are the advantages of employee engagement in a virtual setting.
- Increased productivity;
- Better recruitment opportunities and access to talents; and,
- Higher retention rate.
While below are the challenges employees faced in a virtual remote working setting:
- The feeling of isolation;
- Improper and late communication;
- Higher chance of being disengaged at work; and,
- Delayed appreciation and recognition.
It is essential to understand that employee engagement is the key to adapting to change today. We are bombarded with changes today due to the recent crises the world is facing today. Aside from that, technological innovation forces us to learn new skills and how to use the software. However, as time moves forward, the rules of engagement need to change. The need to tap employees' talents and passions and create connections in the workplace is a must in every business.
The importance of employee engagement
Employee engagement plays an important role. Hence, studies found that 71% of the managers felt that employee engagement is the most important factor to overall company success. They based it on the understanding that employees play a critical role in the organization. Here are the reasons employee engagement is vital to employees and the company.
- Employees need empathy. Especially today, employees are facing challenges in their life that work should not be an additional burden. Employees need support from their managers at this time. They also need considerate management.
- Engagement is essential to achieve high employee retention. Employees leave because of inconsiderate and ineffective leadership. Thus, this can affect employee engagement. During this time, HR’s focus is improving employee retention through employee engagement. When there is a high employee turnover, the company will spend more on hiring costs. So reducing turnovers would mean reducing hiring costs. Also, what keeps employees engaged is effective management that rewards them for their effort. That is the secret to a high employee retention rate.
- Employees become more productive than disengaged employees, which leads to more revenues. Two studies support this claim. The Workplace Research Foundation found that employees who are engaged are 38% more likely to have above-average productivity. Talent Culture adds that increasing employee engagement investment leads to an increase in profits by $2,400 per employee per year. Engaged employees are productive. Thus, making customers happy to the point that they turn into loyal customers.
- Employee engagement increases customer satisfaction. An investment to employee engagement can boost the employee and team’s morale. The more involved employees are, the more they put effort into serving their customers the best way possible. When employees are putting their all into making customers happy, they will have a better experience.
- It is the key to enhancing company culture. Employees like it when they have a feeling of company culture even though they are working remotely. They like it when someone is checking in with them to ensure the company mission aligns with how they handle customers. Also, they will be willing to adhere to the company’s values once they are engaged.
- Lastly, it all comes down to working towards company success. Employees work hard when they feel that their work matters to the company. When they feel valued, it can impact the company’s success. Hard-working employees who are willing to contribute their talent and skills to the company can guarantee not only a healthy working environment but a profitable result.
Invest in remote collaboration tools as a business solution for CEOs
With a remote collaboration tool that inserts gamification on tasks, Journyz can be a tool to improve employee engagement and productivity. With over 70 customizable templates, you can customize them that fit your business and employee’s needs. Plus, it is easy to recognize and reward employees by using the platform.
The all-in-one remote collaboration web and mobile has a free trial offer to get you started. Get your Journyz free trial today!